The Monday that just passed, brought back memories of previous long queues, and the usual feeling of relief, as I tended to pass by with my monthly ticket. This time there was less satisfaction as I had to wait along with more than 80 other people, some outside the side door of the station. With 10 minutes before my train left, I knew I’d missed it but I did gain some time to think about why the queues were so long and clustered around certain days.
While there need not be a significant relationship between the clusters of people and the time or day, randomness does love clusters after all, there appeared to be an association, so what to make of it? If data were available on ticket purchases by date and time I could analyse it in a way that identifies significant relationships. I could then survey passengers and with a sample large, and random, enough I could infer the results onto the general population of train travellers. This would be the way I would plan it if I was looking for a definitive answer but I was pondering more than seeking certainty.
There were four windows open with cashiers ready to serve, and four automatic machines but they don’t provide all of the services you get at the windows. The staff are usually good, so any potential slowness is not the problem. The reason that had me personally queuing was the inability to purchase advance season tickets. There are various times when I have wanted to be organised and tried to buy my monthly or weekly ticket in advance but was told I could not do so.
When contacted, the Stage Coach Group said that the rules governing the advance issue of season tickets are common to National Rail and are as follows:
- Starting on a Saturday, Sunday or Monday (or Tuesdays following a Bank Holiday Monday): Tickets may be purchased from 12 noon on the Friday before.
- Starting any other day: Tickets may be purchased from 12 noon on the day before.
- Starting any day: Tickets may be purchased up to 7 days in advance.
* You are required to surrender the expiring ticket at the time of purchase and there must be no break in validity.
The rules in place are designed to strike a balance between the requirements of season ticket customers to renew tickets at less busy times and also to minimise the potential for misuse of season tickets in advance of the validity start date. All existing ticket issuing systems throughout the National Rail network work to the same specification, in that they encode only the expiry date of the ticket – this is primarily a limitation imposed by magnetic ticketing design.
These rules and limitations are in place to prevent me buying a monthly ticket for the end of the year and being able to use it at any point until it expires and before it is valid. I can see the reasoning behind this and while it doesn’t solve the problem it does suggest an area to look for a solution. Is it a problem limited by technology because there are no better ticketing systems available?
The South Coach Group said they are trialling a Smartcard ticketing scheme for South West Trains. Initially, this is only going to be available for a limited range of but within a couple of years, they are hopeful that this could be extended and make ticket renewals more flexible.
Bristol transport are getting a ‘smart card’ system soon and this could be the same thing. Jon Rogers, Bristol’s councillor in charge of transport told the Bristol Evening Post in May 2010, that the card will initially work on buses but will also be extended to be used on trains, ferries and the proposed bus rapid transit network. If it has the same functionality as the London Oyster card then it may save some time but we will have to see.